Return Policy

Last Updated:

Return Eligibility

Candlesiaaromaol accepts returns of garden lighting and irrigation products within 30 days of purchase, provided the items are in their original condition, unused, and in original packaging, in accordance with UK consumer protection regulations.

Return Process

To return a garden lighting or watering product to Candlesiaaromaol:

1. Contact us at contact@candlesiaaromaol.world or call +441142786494 to initiate the return process
2. Obtain return authorization from our customer service team
3. Package the items securely in their original packaging
4. Ship the items to the address provided by our team

Refund Policy

Once Candlesiaaromaol receives and inspects the returned garden lighting or watering products, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.

Non-Returnable Items

The following items cannot be returned to Candlesiaaromaol:

• Custom or personalized garden lighting products
• Items that have been used, installed, or damaged
• Installation services that have been completed
• Items purchased during clearance sales, unless defective

Defective Products

If you receive a defective garden lighting or watering product from Candlesiaaromaol, please contact us immediately. We will arrange for replacement or repair at no additional cost to you.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on the part of Candlesiaaromaol. In such cases, we will cover return shipping costs.

Exchange Policy

Candlesiaaromaol offers exchanges for garden lighting and watering products of equal or greater value. Exchanges are subject to product availability and must be requested within the 30-day return window.

Contact Information

For questions about returns or to initiate a return, please contact Candlesiaaromaol at contact@candlesiaaromaol.world or call +441142786494.